How can we help?
Questions about tonight’s plan, your equipment profile, a scheduled session, or processing a FITS file? Tell us what happened and which device or browser you used.
Contact Astrojoe
Email support@astrojoe.net. Please do not attach raw FITS files unless we specifically ask for a small test file and you choose to share it.
Email supportDelete your account and synced data
The fastest option is Astrojoe Planner → Profile → Account & sync → Delete account and synced data. Confirming there permanently deletes the authenticated account and associated synced records. If you cannot access the app, send a request from the email address used for your account with the subject “Delete my Astrojoe account.” We will verify and complete the request.
- Deleted: account authentication record and associated synced Astrojoe Planner sessions, locations, equipment, targets, settings, horizon profiles, and processing-project metadata.
- Not affected: information stored only on your device. Remove the app or clear its storage to erase that local copy.
- Raw FITS images are not stored by Astrojoe Studio, so there are no uploaded raw images to delete.
This request permanently deletes the account; it does not merely pause or deactivate it.